Why doesn't the money in the Cashbox correspond to the actual cost paid by players?
We offer participants different types of payment options depending on their geographical area, and these payment options each charge their own fee which deduct a certain percentage of the total amount paid by users.
When purchasing any type of item through either Apple Store or Google Play, these partners take a 30% fee on each purchase.
When purchasing any type of item through credit card billing, the service operator retains between 3 to 5% fee on each purchase.
How much of the pot does FITCASH take as a fee?
FITCASH is an app which rewards everyone who reaches their health goal, and we wish to do so with as much money as possible. However, we need to pay for our Referees, full-time team, the coaches of the challenge, and more. Because of this, FITCASH retains between 20-35% of the Cashbox, depending on the total amount of participants.
How do we split the challenge pot between winners and FITCASH?
All participants who by the end of the challenge qualify as winners will split the Cashbox altogether. We will deduct the FITCASH fee from the total Cashbox, and the rest is shared between the qualified winning participants.
What happens if everyone wins in my challenge?
FITCASH has a No Lose Guarantee to ensure participants never lose money if you reach your goal. If one of our challenges has an unusually high percentage of winners, we will forfeit our portion of theCashbox to ensure that all winners get their money back. So in the worst case scenario, you’ll end up getting motivated to boost your activity level for free, which is still a win!
Weight Loss Challenge
How can I earn trophies?
Certain actions inside the app are rewarded with trophies. Invite your friends to join
FITCASH, share your progress or thoughts to the social feed and upload a profile picture are all examples of actions which are rewarded in the app.
What can I do with the trophies?
You can see your total amount of trophies in your profile, and in the store you will be able to exchange these for premium rewards. Each item in the store has a trophy price, once you have these trophies available in your account you can redeem the reward.
Can I redeem more than one reward?
Users can redeem as many rewards as they wish, being the same one or not, only if they have enough trophies in their account.
How do I redeem a reward in the store?
By clicking the button “redeem” for the item you would like to purchase with the earned points, an email will be sent to you with the premium reward access.
I never got my email, but my trophies have been deducted from my account. What should I do?
If you for some reason didn’t receive this email, do not worry! We first of all kindly ask for your patience, as the email can take some time to generate. If still no email, check the email didn’t end up in your junk folder. If it’s not there either, please contact us at and let us know which reward you would like to redeem.